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Frequently Asked Questions

My account has been suspended

This happens after 3 unsuccessful login attempts. Your password is case sensitive, so please bear this in mind when entering your details. If you do enter an incorrect password on more than 3 occasions, your account will be suspended automatically as a security measure. To resolve this, all you need to do is let us know via email or phone (1-562-231-7190) and we can unlock your account and resend your password reminder over to your registered email address. Be assured that the crew member you deal with does not have access to your password details.

How do I apply?

First you need to register for Apply using our online application service. Once you’ve registered, you’ll be able to complete your application – there’s quite a lot to fill in but you don’t have to do it all at once.

How do I change and check my account details?

By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren't able to change the delivery address on an active order, so please ensure you select the right details.